| Public Service Operations Management: A research handbook Contributor(s): Radnor, Zoe J. (Editor), Bateman, Nicola (Editor), Esain, Ann (Editor) |
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ISBN: 1138813699 ISBN-13: 9781138813694 Publisher: Routledge OUR PRICE: $199.50 Product Type: Hardcover - Other Formats Published: August 2015 |
| Additional Information |
| BISAC Categories: - Political Science | Public Affairs & Administration - Business & Economics | Production & Operations Management - Business & Economics | Project Management |
| Dewey: 351 |
| LCCN: 2015004492 |
| Physical Information: 1.2" H x 6.2" W x 9.2" (1.81 lbs) 462 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies. |
