| Handling Difficult People: What to Do When People Try to Push Your Buttons Contributor(s): Townsend, John (Author) |
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ISBN: 1404175679 ISBN-13: 9781404175679 Publisher: Thomas Nelson OUR PRICE: $13.49 Product Type: Paperback Published: April 2009 Annotation: Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level. |
| Additional Information |
| BISAC Categories: - Self-help | Personal Growth - General - Psychology | Interpersonal Relations - Self-help | Self-management - Stress Management |
| Dewey: 248.4 |
| Physical Information: 0.4" H x 5" W x 7.8" (0.30 lbs) 132 pages |
| Themes: - Religious Orientation - Christian |
| Descriptions, Reviews, Etc. |
| Publisher Description: Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level. |
Contributor Bio(s): Townsend, John: - Dr. John Townsend is a nationally-known leadership consultant, psychologist, and New York Times bestselling author. John is the founder of the Townsend Institute for Leadership and Counseling, and the Townsend Leadership Program, which is a nationwide system of leadership training groups. He developed the online digital platform TownsendNOW, and the online assessment tool TPRAT. Dr. Townsend travels extensively for corporate consulting, speaking, and helping develop leaders, their teams and their families. He and his wife, Barbi, live in Newport Beach, California, and have two sons, Ricky and Benny. Visit DrTownsend.com. |