| Personalising Library Services in Higher Education: The Boutique Approach Contributor(s): Tilley, Elizabeth (Author), Priestner, Andy (Editor) |
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ISBN: 1409431800 ISBN-13: 9781409431800 Publisher: Routledge OUR PRICE: $161.50 Product Type: Hardcover - Other Formats Published: September 2012 |
| Additional Information |
| BISAC Categories: - Language Arts & Disciplines | Library & Information Science - General |
| Dewey: 027.7 |
| LCCN: 2012007269 |
| Physical Information: 0.63" H x 6.14" W x 9.21" (1.16 lbs) 248 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services. |
