Limit this search to....

Measuring the Performance of Human Service Programs
Contributor(s): Martin, Lawrence L. (Author), Kettner, Peter M. (Author)
ISBN: 141297061X     ISBN-13: 9781412970617
Publisher: Sage Publications, Inc
OUR PRICE:   $90.25  
Product Type: Paperback - Other Formats
Published: May 2009
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Additional Information
BISAC Categories:
- Political Science | Public Policy - Social Services & Welfare
- Social Science | Social Work
Dewey: 362.068
LCCN: 2008055823
Series: Sage Human Services Guides
Physical Information: 0.4" H x 5.9" W x 8.8" (0.48 lbs) 160 pages
 
Descriptions, Reviews, Etc.
Publisher Description:

Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures--numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction--this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.

Features in This Edition

  • Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date material
  • Utilizes the systems model as a conceptual framework-- a common conceptual framework in social work and the human services
  • Explains the different types of output (efficiency) performance measures--time, episode, material
  • Includes updated examples of efficiency, quality, and effectiveness performance measures in human service organizations
  • An Instructor′s Resource site (http: //www.sagepub.com/martinmeas2einstr) offers PowerPoint slides for each chapter and suggested assignments to accompany each chapter.
  • Intended Audience
    This book is designed for graduate courses on social work and human services and is also a invaluable resource for practitioners in human service organizations.

Contributor Bio(s): Kettner, Peter M.: - Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies.Martin, Lawrence L.: - Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.