Measuring the Performance of Human Service Programs Contributor(s): Martin, Lawrence L. (Author), Kettner, Peter M. (Author) |
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ISBN: 141297061X ISBN-13: 9781412970617 Publisher: Sage Publications, Inc OUR PRICE: $90.25 Product Type: Paperback - Other Formats Published: May 2009 |
Additional Information |
BISAC Categories: - Political Science | Public Policy - Social Services & Welfare - Social Science | Social Work |
Dewey: 362.068 |
LCCN: 2008055823 |
Series: Sage Human Services Guides |
Physical Information: 0.4" H x 5.9" W x 8.8" (0.48 lbs) 160 pages |
Descriptions, Reviews, Etc. |
Publisher Description: Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures--numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction--this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.
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Contributor Bio(s): Kettner, Peter M.: - Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies.Martin, Lawrence L.: - Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters. |