| World Class Manufacturing Contributor(s): Schonberger, Richard J. (Author) |
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ISBN: 1416592547 ISBN-13: 9781416592549 Publisher: Free Press OUR PRICE: $18.00 Product Type: Paperback - Other Formats Published: January 2008 Annotation: Since the invention of double-entry bookkeeping, managers have judged a company's worth by sales and profits. Now Richard Schonberger exposes the fallacies of this timeless practice. Schonberger's pathbreaking new research reveals that, from 1950 to 1995, while "financials" dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover -- one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a company's power, strength, and value. In this immensely readable book, he captures these new metrics -- the true predictions of future success -- in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance. |
| Additional Information |
| BISAC Categories: - Business & Economics | Management - General - Business & Economics | Strategic Planning - Technology & Engineering | Manufacturing |
| Dewey: 670.68 |
| Physical Information: 0.6" H x 6" W x 8.9" (0.84 lbs) 256 pages |
| Descriptions, Reviews, Etc. |
Contributor Bio(s): Schonberger, Richard J.: - Richard J. Schonberger, PhD, is president of Schonberger & Associates of Seattle. He is the author of more than 170 articles and papers, a twelve-volume video set, and several books. |