| The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience Contributor(s): Ross, David Frederick (Author) |
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ISBN: 1420064975 ISBN-13: 9781420064971 Publisher: Auerbach Publications OUR PRICE: $118.75 Product Type: Hardcover - Other Formats Published: June 2008 Annotation: Bestselling author David Ross has been instrumental in the development of the principles and practices involved in implementing supply chain management in numerous companies across many industries. In this book he presents a paradigm shift in supply chain thinking. He explains how effective supply chain management must start with the aim of being as intimate with the customer as possible in order to bring total value to the customer's experience. Rather than focusing on a portfolio of products, this work explains how to focus on the individual customer's requirements with the intent of satisfying that customer's wants and needs. |
| Additional Information |
| BISAC Categories: - Business & Economics | Production & Operations Management - Business & Economics | Customer Relations - Business & Economics | Purchasing & Buying |
| Dewey: 658.7 |
| LCCN: 2008013049 |
| Series: Series on Resource Management |
| Physical Information: 0.9" H x 6.3" W x 9.3" (1.23 lbs) 304 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: The growing power being exercised by today's consumer is causing significant paradigm shifts away from traditional marketing. This is leading to a whole new take on the structure and functioning of supply chain management (SCM). It's no longer so much about improving the manufacturing process as it is improving the point and speed of contact and the continued interaction that you have with your customer. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience explores how SCM can assist companies to grow and prosper in the new global economy. It focuses on what the customer wants from the supply chain and how organizations must restructure their outdated business models to meet their customer's needs. Covering this dramatic shift in customer management, David Ross, bestselling author and recognized industry expert, demonstrates how to design and maintain an efficient and up-to-date delivery channel, showcasing the methods and technologies needed to adapt to the evolving, demand-driven market. Exceptionally practical in his approach, Ross provides a new perspective that requires a broader mindset about the structure and functioning of SCM. He explains how effective management must start with the aim of getting personal with customers in order to bring total value to their shopping experience. Rather than concentrate on a range of products, this work defines a roadmap that will lead to increased empathy for your customers so that you will be able to provide them with unbeatable and readily recognizable value. When properly traveled, you will discover that it is a roadmap to increased profitability and market share. |
