Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your Mrp/Erp Systems Contributor(s): Hirata, Thomas T. (Author) |
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ISBN: 1420083813 ISBN-13: 9781420083811 Publisher: Productivity Press OUR PRICE: $44.60 Product Type: Hardcover - Other Formats Published: January 2009 Annotation: In the next evolution of Material Requirement Planning and Enterprise Requirement Planning, Customer Satisfaction Planning builds upon these great computer software applications to create a more satisfied customer. Changing the focus from inventory replenishment to meeting customer requirements results in a better product, received exactly on time, and with actual cost. This text presents a significant change to the systems currently in use and offers an entirely different approach to implementing these methods. By switching a corporate focus to customer satisfaction, the company will not only survive, it will grow. |
Additional Information |
BISAC Categories: - Business & Economics | Quality Control - Business & Economics | Customer Relations |
Dewey: 658.812 |
LCCN: 2008038497 |
Physical Information: 0.5" H x 6.2" W x 9.3" (0.66 lbs) 116 pages |
Descriptions, Reviews, Etc. |
Publisher Description: Focus on Customer Satisfaction for Increased Profit Overhaul an Outmoded SystemLack of discipline, human error, and part failures are all common to the inventory-focused MRP/ERP systems that many companies still use to plan production and keep track of materials. But these methods are based on antiquated principles and technology from the 1970s--several computer lifetimes ago. The author explains why his novel system will change the face of modern business management and details an implementation plan. He also documents the adjustments in logic and strategy through which companies can make major advances in inventory management and product assurance. For instance, in terms of manufacturing, customer satisfaction planning (CSP) improves the process by linking component orders to the parent order so a valid trail exists in the event of a recall. Developed on the basis that collecting and tracking information is considerably easier and less expensive than ever before, CSP calls for changes in receiving, inventory tracking, product management and assurance, kitting, and costing processes. These adjustments --and their resulting focus on the product and customer--make CSP the next logical step in business evolution. |