| Value Stream Maps from the Customer Perspective Contributor(s): Johnston, Don (Author) |
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ISBN: 1439880557 ISBN-13: 9781439880555 Publisher: Productivity Press OUR PRICE: $37.95 Product Type: Paperback Published: April 2025 This item may be ordered no more than 25 days prior to its publication date of April 15, 2025 |
| Additional Information |
| BISAC Categories: - Technology & Engineering | Manufacturing - Business & Economics | Quality Control - Business & Economics | Industries - Manufacturing |
| Dewey: 658.812 |
| Physical Information: 125 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book provides practical guidance on how to develop Customer Viewpoint Maps. It provides examples of customer viewpoint maps, offers guidelines for working with customers to develop the map, and shows how the results interface with the traditional value stream map for the process. Helping readers leverage the investment their companies have already made in their value stream maps, the text supplies a fresh perspective on how to improve processes. The author illustrates the connections between the various processes that, until now, have been managed separately. |