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In the crowded field of customer relationship management (CRM) systems, SugarCRM stands out--not only for its modular design, but also for the ease with which you can develop, customize, and extend your CRM applications. This concise book provides a thorough overview of the development tools and APIs available in SugarCRM 6.2, showing both developers and nondevelopers alike how to use them to build a sample application step-by-step.

You'll learn how to bend and twist SugarCRM's extensible MVC framework to create custom applications, including solutions for automating your business that go beyond traditional CRMs.

• Learn how SugarCRM modules interact with one another through data relationships
• Build your CRM application with SugarCRM's GUI developer tools--without touching code
• Use built-in design templates with Module Builder to design new CRM modules
• Customize modules with the Studio tool to add new fields or additional relationships between modules
• Automate common and tedious tasks within your application, using custom PHP code with SugarCRM's powerful API
• Integrate external applications into your CRM solution through SugarCRM's web services API

John Mertic is a software engineer at SugarCRM. He graduated with a bachelor's degree in computer science from Kent State University, has several years of experience with PHP web applications. An avid writer, he has been published in php-architect, IBM Developerworks, and in the Apple Developer Connector. He has also contributed to many open source projects, most notably the PHP project where he is the creator and maintainer of the PHP Windows Installer.