| Angry E-Mail: How to Put a Lid on It Contributor(s): Young, Dona J. (Author) |
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ISBN: 1463545894 ISBN-13: 9781463545895 Publisher: Createspace Independent Publishing Platform OUR PRICE: $9.45 Product Type: Paperback Published: May 2011 |
| Additional Information |
| BISAC Categories: - Business & Economics | Business Communication - General |
| Physical Information: 0.16" H x 5.24" W x 7.99" (0.20 lbs) 78 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Angry E-Mail: How to Put a Lid on It gives professionals options for managing e-mail effectively, especially when tensions run high. By understanding readers' expectations, you can respond so that you not only solve the problem but also enhance the relationship. You see, it is your relationships that support you in getting your job done-not simply the exchange of information through messages. Also covered are e-mail facts and best practices, simple apologies, the "you" viewpoint versus "I" statements, micro-messages, and bad news messages. |