| Knowledge Management and Drivers of Innovation in Services Industries Contributor(s): Ordóñez de Pablos, Patricia (Editor), Lytras, Miltiadis D. (Editor) |
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ISBN: 1466609486 ISBN-13: 9781466609488 Publisher: Information Science Reference OUR PRICE: $166.25 Product Type: Hardcover - Other Formats Published: April 2012 |
| Additional Information |
| BISAC Categories: - Business & Economics | Information Management - Computers | Information Technology - Business & Economics | Industries - Service |
| Dewey: 658.403 |
| LCCN: 2011048477 |
| Physical Information: 0.81" H x 8.5" W x 11" (2.42 lbs) 350 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike. |