| Customer with a Capital C: Customer-Centric Service in a Nutshell Contributor(s): Welsh, Ken (Author) |
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ISBN: 1482829940 ISBN-13: 9781482829945 Publisher: Partridge Singapore OUR PRICE: $14.69 Product Type: Paperback - Other Formats Published: March 2015 |
| Additional Information |
| BISAC Categories: - Business & Economics - Reference | Personal & Practical Guides - Self-help |
| Physical Information: 0.33" H x 5.5" W x 8.5" (0.40 lbs) 152 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.com's voice coach, helping distil the vision of the company's CEO, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer - with a Capital "C" as a simple, easily read case study of a truly customer-centric organization. Through this, Customer - with a Capital "C" provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first. |