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The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users
Contributor(s): Halsey, Mike (Author)
ISBN: 1484251326     ISBN-13: 9781484251324
Publisher: Apress
OUR PRICE:   $49.49  
Product Type: Paperback - Other Formats
Published: October 2019
Qty:
Additional Information
BISAC Categories:
- Computers | Data Processing
- Computers | Programming - Microsoft
- Computers | Information Technology
Dewey: 003.3
Physical Information: 0.46" H x 7" W x 10" (0.84 lbs) 197 pages
 
Descriptions, Reviews, Etc.
Publisher Description:
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.

What You'll Learn

  • Manage reporting, and keep a record of issues that occur
  • Provide effective remote support for users away from home or working in another office
  • Use error and system reporting in Windows to obtain high-quality, relevant information
  • Spot patterns in user behavior that may be causing difficult-to-diagnose problems
  • Be familiar with best practices to make you a better support professional

Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.