The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users Contributor(s): Halsey, Mike (Author) |
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ISBN: 1484251326 ISBN-13: 9781484251324 Publisher: Apress OUR PRICE: $49.49 Product Type: Paperback - Other Formats Published: October 2019 |
Additional Information |
BISAC Categories: - Computers | Data Processing - Computers | Programming - Microsoft - Computers | Information Technology |
Dewey: 003.3 |
Physical Information: 0.46" H x 7" W x 10" (0.84 lbs) 197 pages |
Descriptions, Reviews, Etc. |
Publisher Description: Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn
Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. |