| Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner Contributor(s): Steinberg, Randy A. (Author) |
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ISBN: 149071958X ISBN-13: 9781490719580 Publisher: Trafford Publishing OUR PRICE: $38.00 Product Type: Paperback - Other Formats Published: May 2014 |
| Additional Information |
| BISAC Categories: - Computers | Reference - Technology & Engineering |
| Physical Information: 0.93" H x 8.25" W x 11" (2.25 lbs) 458 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today |