| Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement Contributor(s): Werner, Tom (Author), Foxworthy, Bob (Author), Moran, Daniel (Author) |
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ISBN: 1508567433 ISBN-13: 9781508567431 Publisher: Createspace Independent Publishing Platform OUR PRICE: $12.30 Product Type: Paperback Published: March 2015 |
| Additional Information |
| BISAC Categories: - Business & Economics | Total Quality Management |
| Physical Information: 0.27" H x 5.98" W x 9.02" (0.40 lbs) 128 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative. The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization. |