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The KISS Theory: Civility In The Workplace: Keep It Strategically Simple "A simple approach to personal and professional development."
Contributor(s): Finn, Jayne (Author)
ISBN: 1519750579     ISBN-13: 9781519750570
Publisher: Createspace Independent Publishing Platform
OUR PRICE:   $14.24  
Product Type: Paperback - Other Formats
Published: December 2016
Qty:
Additional Information
BISAC Categories:
- Business & Economics | Quality Control
- Business & Economics | Management - General
- Self-help | Personal Growth - Happiness
Physical Information: 0.37" H x 5.51" W x 8.5" (0.45 lbs) 172 pages
 
Descriptions, Reviews, Etc.
Publisher Description:
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it's losing out on basic social values that directly impact the bottom line. Bosses freely intrude on subordinates' personal space, gossiping co-workers are norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment. To address the growing problem of incivility in the work setting, this book introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.