| The KISS Theory: Handling A Difficult Customer: Keep It Strategically Simple "A simple approach to personal and professional developmen Contributor(s): Finn, Jayne (Author) |
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ISBN: 1522723293 ISBN-13: 9781522723295 Publisher: Createspace Independent Publishing Platform OUR PRICE: $14.24 Product Type: Paperback - Other Formats Published: March 2017 |
| Additional Information |
| BISAC Categories: - Business & Economics | Quality Control - Business & Economics | Management - General - Self-help | Personal Growth - Happiness |
| Physical Information: 0.22" H x 5.51" W x 8.5" (0.29 lbs) 106 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this book is the first step in a process towards forever changing how you interact with others. |