| Call Center Training Contributor(s): Change, Opportunities for (Author) |
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ISBN: 1523319844 ISBN-13: 9781523319848 Publisher: Createspace Independent Publishing Platform OUR PRICE: $14.25 Product Type: Paperback Published: January 2016 * Not available - Not in print at this time * |
| Additional Information |
| BISAC Categories: - Psychology | Developmental - General |
| Series: Career Development Skills Training |
| Physical Information: 0.15" H x 5.51" W x 8.5" (0.21 lbs) 72 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. Call Center Training will lower costs as it can reduce turnover. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level. |