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Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas [With CDROM]
Contributor(s): Tapping, Don (Author), Shuker, Tom (Author)
ISBN: 1563272466     ISBN-13: 9781563272462
Publisher: Productivity Press
OUR PRICE:   $49.39  
Product Type: Paperback - Other Formats
Published: February 2003
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Annotation: Bring Lean Improvements to the Administrative Areas of Your Organization!

Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process in the context of a customer service case study based on an actual implementation. "Value Stream Management for the Lean Office" will provide you with a complete system for lean implementation in the office.

BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

Highlights include: A complete case study that highlights the applications of lean in an office environment

  • A thorough overview of basic lean concepts
  • Methods for identifying the administrative activities that need improvement
  • The eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations
  • Guidelines and checklists to help direct and maintain lean improvements
  • A comprehensive lean assessment tool for administrative areas
  • Definitions of common lean terms and concepts
    		•
    Additional Information
    BISAC Categories:
    - Business & Economics | Production & Operations Management
    - Technology & Engineering | Manufacturing
    - Business & Economics | Entrepreneurship
    Dewey: 651.306
    LCCN: 2002151732
    Physical Information: 0.5" H x 8.4" W x 10.9" (1.20 lbs) 176 pages
     
    Descriptions, Reviews, Etc.
    Publisher Description:

    Bring Lean Improvements to the Administrative Areas of Your Organization!

    Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

    Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!