| The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center Contributor(s): Dawson, Keith (Author) |
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ISBN: 1578203058 ISBN-13: 9781578203055 Publisher: CRC Press OUR PRICE: $54.10 Product Type: Paperback - Other Formats Published: November 2003 Annotation: Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment and software to managing agents, monitoring productivity, and enhancing customer relationships. |
| Additional Information |
| BISAC Categories: - Computers | Human-computer Interaction (hci) - Reference - Business & Economics |
| Dewey: 658.8 |
| LCCN: 2004274179 |
| Series: Call Center Handbook |
| Physical Information: 0.68" H x 6.02" W x 9.08" (0.93 lbs) 283 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im |