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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Contributor(s): Dawson, Keith (Author)
ISBN: 1578203058     ISBN-13: 9781578203055
Publisher: CRC Press
OUR PRICE:   $54.10  
Product Type: Paperback - Other Formats
Published: November 2003
Qty:
Annotation: Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment and software to managing agents, monitoring productivity, and enhancing customer relationships.
Additional Information
BISAC Categories:
- Computers | Human-computer Interaction (hci)
- Reference
- Business & Economics
Dewey: 658.8
LCCN: 2004274179
Series: Call Center Handbook
Physical Information: 0.68" H x 6.02" W x 9.08" (0.93 lbs) 283 pages
 
Descriptions, Reviews, Etc.
Publisher Description:

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im