| Waiter & Waitress Wait Staff Training Handbook: A Complete Guide to the Proper Steps in Service Revised 2nd Edition Revised Edition Contributor(s): Arduser, Lora (Author) |
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ISBN: 1620233363 ISBN-13: 9781620233368 Publisher: Atlantic Publishing Group Inc OUR PRICE: $33.20 Product Type: Library Binding - Other Formats Published: November 2016 |
| Additional Information |
| BISAC Categories: - Business & Economics | Industries - Hospitality, Travel & Tourism - Business & Economics | Management - General |
| Physical Information: 0.8" H x 6.2" W x 9.2" (1.10 lbs) 288 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Packed with new information, the revised edition of this best-selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.-- (3/19/2015 12:00:00 AM) |