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The role of Dean of Students is pivotal: in students' lives; for their institutions as a conduit to senior administration about issues of concern to students; as a figure who can coordinate disparate campus constituencies -- from academic affairs and athletics to campus safety and relationships with parents and alums; and as a crisis manager.

What preparation, skills, dispositions, and knowledge do DOSs need to be effective in their role; and, indeed, what areas and range of activities generally fall under their responsibility?

Through chapters by experienced DOSs - from early career to veterans and in between - this book provides vivid first-hand accounts of what's involved in managing the multiple roles of the deanship, its immense personal rewards, the positive impact that practitioners can make in the lives of students, and on campus policy and environment, without glossing over the demands on time and the concomitant stresses. The contributors describe the paths they followed to take on the role, and what they do to keep current.

Each chapter offers a wealth of anecdotes that provide an insider's feel for the daily life of the DOS, and how incumbents have found ways to integrate family and personal needs with the discharging of their often demanding responsibilities. The contributing authors offer valuable advice on setting priorities and dealing with issues as varied as setting budgets, creating an effective team, delegation, and addressing student conduct issues. They offer guidance on developing allies across campus, keeping up to date with trends and legislation, and building a network of mentors and advisors through professional associations and connection with their peers at institutions around the country. The book concludes with some perspectives about the meaning and purpose of the dean of students role in our current era and as we look to the future of higher education.

The dean of students is a challenging role because it is often the one administrator thrust onto the frontlines to meet students not only at their best, but also at their worst. This person is an advocate and educator, disciplinarian and friend, confidant and counselor, and advisor and parent all rolled into one. Keep Calm and Call the Dean of Students offers a unique window into this challenging and rewarding position that will appeal to sitting deans; to those seeking this role; and to senior leaders in higher education seeking to appoint a DOS and/or organize a dean of students portfolio of responsibilities.

Lori S. White is the Vice Chancellor for students at Washington University in St. Louis. Prior to her arrival at Washington University, she served as the Vice President for Student Affairs and Clinical Professor of Education at Southern Methodist University and also worked at the University of Southern California, Stanford, Georgetown, San Diego State University, and the University of California, Irvine. She has served on the board of directors for the Association for Sustainability in Higher Education (AASHE) and for the NASPA Foundation. In 2009, she was named a Pillar of the Profession by NASPA.

Art Munin has served as a diversity educator and consultant for institutions across the United States for 15 years through his company Art Munin Consulting (artmunin.com). He currently serves as Associate Vice Chancellor and Dean of Students at the University of Wisconsin-Oshkosh. Munin has coauthored chapters in the books Closing the Opportunity Gap: Identity-Conscious Strategies for Retention and Student Success and Handbook for Student Leadership Development. His first book is Color by Number: Understanding Racism Through Facts and Stats on Children. As a complement to this work, he has served in several capacities through NASPA, including the chair of the AVP Steering Committee, AVP Institute faculty, associate editor for Journal of Student Affairs Research and Practice, the Civic Learning and Democratic Engagement Initiative, and the regional conference planning committee.