| Managing Quality: Operations 06.07 Contributor(s): Zuckerman, Amy (Author), Hamson, Ned (Author) |
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ISBN: 1841122211 ISBN-13: 9781841122212 Publisher: Capstone OUR PRICE: $17.96 Product Type: Paperback Published: April 2002 |
| Additional Information |
| BISAC Categories: - Business & Economics | Quality Control |
| Dewey: 650 |
| Series: ExpressExec: Operations |
| Physical Information: 0.4" H x 4.8" W x 6.7" (0.25 lbs) 136 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Fast track route to mastering quality management Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum Includes a glossary of key concepts and a comprehensive resources guide |