| Building a Successful Customer-Service Culture: A Guide for Library and Information Managers Contributor(s): Melling, Maxine (Editor), Little, Joyce (Editor) |
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ISBN: 1856044491 ISBN-13: 9781856044493 Publisher: Facet Publishing OUR PRICE: $78.56 Product Type: Hardcover Published: September 2002 |
| Additional Information |
| BISAC Categories: - Language Arts & Disciplines | Library & Information Science - Administration & Management - Business & Economics |
| Dewey: 025.5 |
| LCCN: 2003386664 |
| Physical Information: 0.7" H x 6.5" W x 9.5" (1.10 lbs) 224 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: As libraries move into the 21st century, serving the customer has become a key aspect of quality management and the user-centred library. This edited collection is a management guide, taking a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment. |