| Im and SMS Reference Services for Libraries Contributor(s): Bielskas, Amanda (Author) |
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ISBN: 1856048446 ISBN-13: 9781856048446 Publisher: Facet Publishing OUR PRICE: $53.60 Product Type: Paperback - Other Formats Published: April 2013 |
| Additional Information |
| BISAC Categories: - Language Arts & Disciplines | Library & Information Science - General - Computers | Information Technology |
| Dewey: 025.52 |
| Series: Facet Publications (All Titles as Published) |
| Physical Information: 107 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training program for librarians and how to build an internship program to expand the service. The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. This highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme. |