| Focused Quality: Managing for Results Contributor(s): Murphy, Paul (Author) |
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ISBN: 1884015182 ISBN-13: 9781884015182 Publisher: CRC Press OUR PRICE: $171.00 Product Type: Hardcover - Other Formats Published: August 1994 Annotation: Written for managers in industry, services, health care, and government, this book details how to achieve bottom line results using quality improvement techniques. The book also features the steps in the improvement process, provides numerous real world examples to illustrate applications, techniques, tools and concepts, and much more. |
| Additional Information |
| BISAC Categories: - Business & Economics | Quality Control - Business & Economics | Total Quality Management - Business & Economics | Leadership |
| Dewey: 658.562 |
| LCCN: 94017212 |
| Physical Information: 0.77" H x 6.36" W x 9.34" (1.12 lbs) 208 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Focused Quality: Managing for Results is a book about using quality improvement as a means to enhance bottom line results. Written for managers in industry, services, healthcare and government, this important new book provides a focused approach on how to target critical improvement initiatives and insure their success. Prepare - Plan - Deploy - Transition are the steps in the improvement process that are covered in detail. Included are examples of how organizations have successfully accomplished each step. Practical lessons on how to and how not to implement quality and process improvement initiatives are given. Process assessment is crucial to identifying the importance of a process and defining the scope of what is involved in order to improve it. Before deciding to refine, redesign or reengineer an assessment is needed. Focused Quality: Managing for Results not only shows you how to do an assessment but also how to apply the results to improve the bottom line. Application is emphasized throughout the book with the focus on the managers role in leading the change effort. The authors have provided a set of questions that management should answer to determine if their organization is ready to effectively implement the improvement process. Realizing that even the best plans can go astray there is also a diagnostic check sheet to pinpoint the causes of and solutions for process improvement failures. |