| Boomerang! Contributor(s): Drake-Knight, Nick (Author) |
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ISBN: 1905665512 ISBN-13: 9781905665518 Publisher: Dandelion Digital OUR PRICE: $26.60 Product Type: Paperback Published: October 2007 Annotation: Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company. |
| Additional Information |
| BISAC Categories: - Business & Economics | Training - Business & Economics | Industries - Retailing |
| Dewey: 658.312 |
| Physical Information: 0.55" H x 5.5" W x 8.5" (0.67 lbs) 260 pages |