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Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques

How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives:

• Learn how to identify the goals and drivers important to your organization and how to align these with key performance measures
• Understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture
• Know the basic building blocks of any business process - Inputs, Outputs, Guides, and Enablers
• Learn how to create a BPM Center of Excellence in your organization
• Acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities
• Learn how to build a Process Competency Framework encompassing all BPM stakeholders
• Obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts