| Work Habits of Call Center Agents and Their Implications Contributor(s): Catayoc Rabel (Author) |
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ISBN: 3659661015 ISBN-13: 9783659661013 Publisher: LAP Lambert Academic Publishing OUR PRICE: $40.94 Product Type: Paperback Published: December 2014 |
| Additional Information |
| BISAC Categories: - Business & Economics | Management - General |
| Physical Information: 0.16" H x 6" W x 9" (0.25 lbs) 68 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: In today's challenging competition among businesses in different types of industries, call centers play an important role as a tool commonly used by organizations to outsource workload overseas. One of the major reasons is for a business to remain in the competition arena against other competitors particularly those in the same industry. This type of strategy not only benefits the business itself but also third-world countries overseas. It offers individuals in a certain country job opportunities as call center agents with promising monthly salary. This study investigated the benefits of being a call center agent, its health implications and work habits as such. |