| Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance 2014 Edition Contributor(s): Emrouznejad, Ali (Editor), Cabanda, Emilyn (Editor) |
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ISBN: 3662434369 ISBN-13: 9783662434369 Publisher: Springer OUR PRICE: $161.49 Product Type: Hardcover - Other Formats Published: August 2014 |
| Additional Information |
| BISAC Categories: - Business & Economics | Operations Research - Business & Economics | Production & Operations Management - Mathematics | Probability & Statistics - General |
| Dewey: 519.6 |
| Series: International Operations Research & Management Science |
| Physical Information: 0.94" H x 6.14" W x 9.21" (1.66 lbs) 394 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World's leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book. |
