| Implementing Metrics for It Service Management Contributor(s): Van Haren Publishing (Editor) |
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ISBN: 9087531141 ISBN-13: 9789087531140 Publisher: Van Haren Publishing OUR PRICE: $61.75 Product Type: Paperback Published: September 2008 Annotation: This book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. The framework supports ISO/IEC 20000 standards for IT Service Management. |
| Additional Information |
| BISAC Categories: - Computers | Information Technology - Business & Economics | Corporate Governance |
| Dewey: 428.1 |
| Physical Information: 0.5" H x 6.7" W x 9.3" (1.00 lbs) 1 pages |