| The Service Catalog: A Practioner Guide Contributor(s): Van Haren Publishing (Editor) |
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ISBN: 9087535716 ISBN-13: 9789087535711 Publisher: Van Haren Publishing OUR PRICE: $53.20 Product Type: Paperback Published: March 2010 |
| Additional Information |
| BISAC Categories: - Computers | Management Information Systems - Political Science | World - General |
| Series: Best Practice (Van Haren Publishing) |
| Physical Information: 0.41" H x 6.74" W x 9.5" (0.84 lbs) 162 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: A catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts. |