| Metrics for Service Management: Designing for ITIL Contributor(s): Van Haren Publishing (Editor) |
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ISBN: 9087536488 ISBN-13: 9789087536480 Publisher: Van Haren Publishing OUR PRICE: $53.20 Product Type: Paperback Published: October 2011 |
| Additional Information |
| BISAC Categories: - Computers | Computer Science |
| Physical Information: 0.5" H x 6.6" W x 9.3" (0.85 lbs) 169 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Written by the author of Metrics for IT Service Management, the Industry bible, this guide offers information on practical metrics for ITIL and ISO 20000 implementation. |