| Serviceology for Services: 5th International Conference, Icserv 2017, Vienna, Austria, July 12-14, 2017, Proceedings 2017 Edition Contributor(s): Hara, Yoshinori (Editor), Karagiannis, Dimitris (Editor) |
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ISBN: 3319612395 ISBN-13: 9783319612393 Publisher: Springer OUR PRICE: $52.24 Product Type: Paperback Published: July 2017 |
| Additional Information |
| BISAC Categories: - Computers | Software Development & Engineering - General - Computers | Information Technology - Business & Economics | Information Management |
| Dewey: 004.6 |
| Physical Information: 0.54" H x 6.14" W x 9.21" (0.80 lbs) 237 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design. |
