| Service Management in Computing and Telecommunications Contributor(s): Hallows, Richard (Author) |
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ISBN: 0890066760 ISBN-13: 9780890066768 Publisher: Artech House Publishers OUR PRICE: $84.55 Product Type: Hardcover Published: December 1995 |
| Additional Information |
| BISAC Categories: - Technology & Engineering | Telecommunications - Computers | Networking - General - Business & Economics | Customer Relations |
| Dewey: 004.006 |
| LCCN: 94036072 |
| Series: Artech House Telecommunications Library |
| Physical Information: 0.55" H x 6.29" W x 9.34" (0.84 lbs) 140 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. |