| A Communications Protocol in a Synchronous Chat Environment: Student Satisfaction in a Web-Based Computer Science Course Contributor(s): Giguere, Paul J. (Author) |
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ISBN: 1581121792 ISBN-13: 9781581121797 Publisher: Dissertation.com OUR PRICE: $18.95 Product Type: Paperback - Other Formats Published: March 2003 |
| Additional Information |
| BISAC Categories: - Technology & Engineering | Telecommunications - Computers | Computer Science |
| Dewey: 621.382 |
| Physical Information: 0.22" H x 6.14" W x 9.21" (0.36 lbs) 108 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: The effects of a communications protocol in a synchronous on-line chat environment on the satisfaction of students in a Web-based computer science course was studied. Two undergraduate faculty members who teach Web-based courses, and 42 students in four separate computer science courses participated in the study. Students completed a pretest that measured their prior experience, current attitudes, and expectations with regards to synchronous chats in a Web-based course. Two classes of students were introduced to a communications protocol by the instructors that was used throughout the course while in synchronous chat. The other two classes did not use a protocol. A posttest was administered to all students at the end of each course that measured student satisfaction with the synchronous chats held throughout the semester. A communications protocol, in the context of this investigation, is a set of rules or guidelines that are adhered to by all participants while engaged in a synchronous electronic discussion. This study answered the question: What effect does a communications protocol in a synchronous on-line chat environment have on the satisfaction of students in a Web-based computer science course? The study showed that the use of a communications protocol in on-line synchronous chats had no effect on student satisfaction with Web-based courses. |