| Handbook of Public Quality Management Contributor(s): Stupak, Leitner (Author) |
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ISBN: 0824704150 ISBN-13: 9780824704155 Publisher: Routledge OUR PRICE: $495.00 Product Type: Hardcover - Other Formats Published: March 2001 Annotation: Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity. |
| Additional Information |
| BISAC Categories: - Political Science | Public Affairs & Administration - Medical - Business & Economics | Quality Control |
| Dewey: 352.357 |
| LCCN: 2001028395 |
| Series: Public Administration and Public Policy |
| Physical Information: 892 pages |