The Compassionate Geek: Mastering Customer Service for IT Professionals Contributor(s): Senness, Paul R. (Author), Crawley, Don R. (Author) |
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ISBN: 0983660700 ISBN-13: 9780983660705 Publisher: Soundtraining Net OUR PRICE: $23.75 Product Type: Paperback - Other Formats Published: July 2013 |
Additional Information |
BISAC Categories: - Psychology | Emotions - Business & Economics | Customer Relations - Computers | Information Technology |
Physical Information: 0.35" H x 5.98" W x 9.02" (0.51 lbs) 166 pages |
Descriptions, Reviews, Etc. |
Publisher Description: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find:
All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and best practices learned from years of working with IT pros and end-users. |