Implementing ISO 9001: 2015: Thrill your customers and transform your cost base with the new gold standard for business management Contributor(s): Gillett, Jan (Author), Simpson, Paul (Author), Clarke, Susannah (Author) |
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ISBN: 1908984503 ISBN-13: 9781908984500 Publisher: Infinite Ideas OUR PRICE: $33.20 Product Type: Paperback Published: November 2015 * Not available - Not in print at this time * |
Additional Information |
BISAC Categories: - Business & Economics | Quality Control - Technology & Engineering | Quality Control - Business & Economics | Total Quality Management |
Physical Information: 0.51" H x 5.5" W x 8.5" (0.62 lbs) 240 pages |
Descriptions, Reviews, Etc. |
Publisher Description: The latest edition of ISO 9001, published in 2015, is changing the way organisations are run worldwide. No longer is it sufficient simply to check on an organisation's quality management system: the revision demands that auditors assess the leadership and management of the quality system. This brings the standard alongside the widely proven system and process approach to continuing quality transformation that lies at the heart of the very best global companies. |
Contributor Bio(s): Clarke, Susannah: - Susannah Clarke is Managing Partner at Process Management International (PMI) and a specialist in the field of Executive and Performance Coaching. Susannah has worked extensively in the learning and development sector, starting her career with NatWest Markets in the City before spending 17-years with GSK as a consultant.Gillett, Jan: - Jan Gillett co-founded Deming-based consultancy and training firm, Process Management International, in the UK in 1990 and for another twenty years led its development in working with clients in every sector, and in every continent. He has also been a non-executive director in several organisations, helping them rethink their strategies and policies to adjust to changing circumstances.Simpson, Paul: - Paul Simpson is Global Policy, Risk and Certification Manager at SAI Global where he is responsible for the management system and for maintaining approvals to deliver conformity assessment services for his global client network. He has worked in quality and management systems all his working life in a range of organisations including Network Rail, Pirelli, Perkins Engines, the British Standards Institution and the Chartered Quality Institute. |