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Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
Contributor(s): Barnes, Fiona Palmer (Author), Palmer Barnes, Fiona (Author)
ISBN: 0415152518     ISBN-13: 9780415152518
Publisher: Routledge
OUR PRICE:   $42.70  
Product Type: Paperback - Other Formats
Published: May 1998
Qty:
Annotation: This up-to-date and comprehensive handbook guides the reader, step-by-step, through all aspects of complaints and grievance management. It includes useful addresses, current codes of ethics from the major organizations, protocols and sample letters.
Additional Information
BISAC Categories:
- Psychology | Psychotherapy - General
- Psychology | Mental Health
Dewey: 616.891
LCCN: 98018079
Physical Information: 0.69" H x 5.52" W x 8.52" (0.73 lbs) 208 pages
 
Descriptions, Reviews, Etc.
Publisher Description:

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today.
Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action.
Illustrated by case examples, the handbook covers all aspects of complaints and grievance management:
* competence
* contract
* confidentiality
* mistakes or malpractice
* principles for dealing with complaints
* investigation
* adjudication
* sanctions
* outcomes
* appeals
It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.