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Measuring Quality: Performance Measurement in Libraries. 2nd Revised Edition Rev. Edition
Contributor(s): Poll, Roswitha (Author), Te Boekhorst, Peter (Author)
ISBN: 3598220332     ISBN-13: 9783598220333
Publisher: K.G. Saur Verlag
OUR PRICE:   $172.90  
Product Type: Hardcover - Other Formats
Published: August 2007
Qty:
Additional Information
BISAC Categories:
- Language Arts & Disciplines | Library & Information Science - General
Dewey: 027.7
LCCN: 2007465951
Physical Information: 0.83" H x 6.49" W x 9" (1.08 lbs) 269 pages
 
Descriptions, Reviews, Etc.
Publisher Description:

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.
After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator.
The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.