Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring Contributor(s): Mellouk, Abdelhamid (Editor), Cuadra-Sanchez, Antonio (Editor) |
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ISBN: 1848216726 ISBN-13: 9781848216723 Publisher: Wiley-Iste OUR PRICE: $169.05 Product Type: Hardcover - Other Formats Published: June 2014 |
Additional Information |
BISAC Categories: - Technology & Engineering | Telecommunications - Computers | Computer Science |
Dewey: 004 |
LCCN: 2014938063 |
Series: Iste |
Physical Information: 0.8" H x 6.4" W x 9.2" (1.25 lbs) 256 pages |
Descriptions, Reviews, Etc. |
Publisher Description: The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes. |