Building a Lean Service Enterprise: Reflections of a Lean Management Practitioner Contributor(s): Sarkar, Debashis (Author) |
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ISBN: 149877959X ISBN-13: 9781498779593 Publisher: Productivity Press OUR PRICE: $52.20 Product Type: Hardcover - Other Formats Published: December 2016 |
Additional Information |
BISAC Categories: - Business & Economics | Quality Control - Technology & Engineering | Industrial Engineering - Business & Economics | Leadership |
Dewey: 658.401 |
LCCN: 2016025996 |
Physical Information: 260 pages |
Descriptions, Reviews, Etc. |
Publisher Description: This book provides an assorted set of reflections/lessons from the trenches of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation. |